Refund policy

Generally speaking, we do not accept any returns for any item sold on Rock Paper Scissors K-Pop.

Event items, clothing items, mystery items, and Preorder Benefit Photocards are never eligible for return. Other items may also not be eligible for return or cancelation - those items will have notes specific in the item description. Event items, clothing items, mystery items, and Preorder Benefit items may or may not have this note in their item description but are still not eligible for return or cancelation.

When you feel a return is necessary, you must contact us in advance. If a return is authorized, you will be responsible for the return shipping plus a 4% restock fee that covers the charges we incur on transactions.

Exchanges are available if there is any defect on the product you have received. Please contact us with a full unboxing video — see unboxing requirements below. Exchanges are accepted specifically for items that are damaged in transit and with appropriate proof of damage. Albums with photocards that are damaged due to album packaging are not eligible for exchange.

When returning, the items have to be unused, sealed, and in original condition. You are responsible for the secure shipping of the items you are returning so please ship items back in their original boxes or new bubble mailers. If a return is damaged due to inappropriate packing, a refund will not be authorized and the item will not be returned to you. Please consider the care we take of the items sent to you as you return items.

Original and return shipping fees are not refundable. 

Unboxing Video

Unboxing video must be attached to your return request and the video must start from when the delivery outer box is still sealed, otherwise we are not able to proceed with refund process. No edits can be done and the box must be visible throughout the entire video. Please show in the video clearly the state of the products and what is missing.

Condition of Product

Returned items must be in their original packaging and condition (unopened, unused, unmarked, and not disfigured). Incomplete returns may be refused or disregarded. *We do not accept returns of Time Deal items, any Photocards/Preorder Benefit Photocards, and Clearance items. Clearance items, Photocards/POBs, and Time Deal items are considered FINAL SALE and are not eligible for return or exchange. We do not offer price adjustments on prior purchases.

Damaged item(s) / Wrong item(s) Return Policy

If you have received damaged items or wrong items, you can make a return request through our customer service team along with an attachment of a unboxing video for proof. After checking the information, we will send you the replacement items right away along with the prepaid return shipping label, or issue you a refund.

Orders with Pre-Order Benefits or Fan Sign Benefits

We do not offer refunds or returns in cases where the product is attached to pre-order benefits, fan sign raffles, or any event that is held on Rock Paper Scissors K-Pop.